Students have the right to know:
- What financial aid programs are available
- The deadline for submitting the application for each of the programs
- How financial aid is distributed
- Costs of attending the institution
- What resources are considered in the calculation of financial need
- The institutions refund policy
- The good standing and satisfactory progress guidelines for aid recipient
Students are responsible for:
- Completing all forms accurately and by the published deadlines
- Submitting information requested by the financial aid staff in a timely manner
- Keeping the financial aid office informed of any changes in address, name, martial status, financial situation, and/or change in student status
- Reporting to the financial aid office any additional assistance from non institutional sources such as scholarships or educational benefits
- Notifying the financial aid office of a change in enrollment status
- Maintaining satisfactory academic progress
- Re-applying each year for aid
Student Complaints
Hill College is committed to its mission of providing high-quality comprehensive educational programs and services and recognizes that in order to do so in an efficient and effective manner, students must feel confident that an expressed complaint or grievance will be addressed in a fair and professional manner.
Informal Process
Hill College encourages students to discuss their concerns with the appropriate instructor or other campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible.
Formal Process
A student may initiate the formal process by timley filing a Hill College Student Complaint Form. The Hill College Student Complaint Form may be filed by hand-delivery, electronic communicattions including email and fax, or U.S. Mail.
Please refer to the Student Handbook for more details regarding the Formal process.
Texas Higher Education Coordinating Board Student Complaints Procedure
If you have completed the respective process and feel that your complaint or grievance remains unresolved, you may file a student complaint through the Texas Higher Education Coordinating Board (THECB). https://www.highered.texas.gov/links/student-complaints/.
NC SARA Complaint Process
Out-of-state students who are attending Hill College by distance education are covered under the provisions of the State Authorization and Reciprocity Agreement (SARA). A student covered by SARA should begin the complaint process with the institution, and if a resolution is not found, the student would contact the institution’s home state SARA Portal Entity. NC-SARA maintains a directory of SARA State Portal Entities.
Here is an overview of How to File a SARA Student Complaint.
For more information, visit NC SARA Student Complaints.